Dr. Denese Skincare Line

by Julie Bates
(Moorpark, CA)

I ordered the introductory package from the Dr. Denese website. The product was disappointing but what really upset me was the company's business practice. I did not realize that they keep sending product and charging the charge card on file. I did not see that on the website when I ordered. I complained and they agreed to cancel the "membership". However, I had to pay for return postage and call them with the tracking number. The burden of proof for the return fell to me. Then they refunded the cost of the product minus the shipping charge even though they sent it without my permission. In addition to the initial cost of the trial package, I am out $16 for the experience of trying a skin care product that did not work. I felt they were dishonest and I want to warn others.

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